Refund policy

Return and Refund Policy — Printify

ALL of our Listings/Your Orders are fulfilled by Printify.  We use select print providers (tried and tested) in the UK and USA who work under the Printify umbrella.

  • Printify only accepts returns/reprints for damaged, defective, or incorrectly printed items
  • No returns for size exchanges or buyer's remorse (print-on-demand items are made to order)
  • Customers must report issues within 30 days of delivery with a photo of the issue

Seller's Note:

After each purchase there may be a small grace period where the seller is able to cancel an order for any reason before the order is picked up by Production.  This period is Not a guarantee of cancellation, as the seller may not always be available and some days Production moves faster than others.  For any mistakes made by the Customer, it is important that the seller is notified immediately so that the order may possibly be stopped and any amendments/cancellations may be made.  Customers are advised to please double check they have selected the correct colours and sizes (using size guide provided) before making any purchases.

Shopify / Store Policy:

All products are made to order by our print fulfilment partner Printify.  As such, we do not accept returns or exchanges for incorrect size choices or change of mind.

If your item arrives damaged, defective, or incorrectly printed, please contact us within 30 days of delivery with a photo of the issue and your order number.  We will arrange a free reprint or refund where applicable.

To report an issue, contact us at: creativedesignsstore@outlook.com

Damages and Issues:
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at creativedesignsstore@outlook.com.